Customer Success
A Happy Customer Is The Best Business Strategy Of All
Customer Relations is focused on making your journey with the LED Studio team effortlessly seamless while being supported from start to finish, and long after. We are here to build long-lasting, quality relationships with our customers.
Providing a dedicated customer account manager to assist and facilitate all questions regarding any step of the LED Studio process.
What's On Offer?
Our focus is to make sure that your experience with LED Studio is the best.
By having a dedicated customer success point of contact, we want you to know that you’ll always have a person to contact throughout your project who will get information and answers for you as quickly as possible.
Project Manager Introduction
Connect with a dedicated Project Manager who will oversee your project from start to finish. They'll work closely with you to understand your needs, create a tailored proposal, coordinate installation, and ensure smooth project delivery, all while keeping you informed every step of the way.
It's your key to a hassle-free and successful LED display solution.
Bespoke Tips & Tricks For Your Display
Personalised guidance and expert advice to maximise the performance and effectiveness of your LED display. Our team of specialists will assess your specific needs, objectives, and display environment to provide tailored tips and strategies.
These insights can cover content creation, scheduling, display optimisation, and maintenance, ensuring that you get the most out of your investment and achieve your desired results with your digital display.
Service Introduction
Get acquainted with the full range of support and solutions available from LED Studio. Through this service, clients gain insight into our product lineup, including sales and leasing options, technical support, maintenance services, and customisation capabilities.
Our goal is to provide a seamless and informative experience that empowers clients to make informed decisions and leverage our expertise to meet their specific display needs efficiently and effectively.
Post-Project Completion Follow-Up
After the successful installation and completion of your LED display, we don't just walk away. Instead, we initiate a follow-up process to ensure that everything is functioning optimally and that you are fully satisfied with the results.
During this process, our team will reach out to you to gather feedback on your experience with the project. We'll address any immediate concerns or questions you may have and ensure that any remaining issues are resolved promptly.
FAQ's
How can I get hold of people?
With dedicated customer success points of contact across the UK and US, you’ll have personal assistance for your projects from our team members 24/7 for questions or support via direct contact numbers and email addresses.
When will you hear from us?
We’ll be there to help through your journey with us. Sharing contact details right at the very start, introducing new departments and team members along the way and following up post completion, to ensure a professional, seamless and enjoyable experience for your project.
What are the benefits of Customer Success?
Real people with real answers. Don’t worry about who to direct your questions to, get in contact with your customer account manager and we’ll find the answers for you.
Personalised experience where you feel like an active member of our team, with ongoing support long after your project is completed.